At Saraswati Mart Accessories, we strive to provide the highest quality Haitian products and excellent customer service. Please read our refund policy carefully before making a purchase.

1. No Returns Policy

Due to the nature of our products, we do not accept returns on any items once they have been purchased and delivered. Please ensure that you review your order carefully before completing your purchase.

2. Refund Eligibility

Refunds are only applicable in the following cases:

• If you receive the wrong product.
• If the product is damaged upon arrival.
• If your order is lost in transit and confirmed by the courier.

To request a refund, please contact us within 24 hours of receiving your order with the following details:

• Your order number.
• Clear photos of the damaged or incorrect product.
• A brief description of the issue.

3. Refund Process

• Once your refund request is reviewed and approved, we will process a refund to your original payment method.
• Refunds may take 5-7 business days to reflect in your account.
• Shipping fees are non-refundable.

4. Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled or refunded unless it falls under our refund eligibility criteria.

5. Contact Us

If you have any questions or concerns about your order, please contact our support team at nerlande@saraswatimartaccesories.com